Privacy Policy
Hemlock Guest Services Ltd.
Last Updated: November 30, 2025
This Privacy Policy describes how Hemlock Guest Services Ltd. (“we,” “our,” “us”) collects, uses, discloses, and protects personal information when individuals access our website, subscribe to SMS alerts, or engage with our services in Hemlock Valley, British Columbia. We are committed to safeguarding personal information in accordance with applicable Canadian and United States privacy, telecommunications, and data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and the Telephone Consumer Protection Act (TCPA) in the United States. By using our website or submitting your information, you consent to the practices set out in this policy.
We collect personal information to deliver community updates, coordinate services, and maintain reliable communication with residents and visitors. Information you provide directly may include your name, email address, mobile phone number, address, and any messages submitted through our contact form. If you subscribe to our SMS alerts, we collect your mobile number, a record of your explicit opt-in consent, and message delivery history as required by CASL and TCPA for compliance and audit purposes. In addition, when you browse our website, we may automatically collect limited technical data such as your IP address, browser type, device information, and pages visited to ensure the security and functionality of our website.
We use the information we collect to provide and improve our services, respond to inquiries, coordinate trades or handyman assistance, and deliver important community notices. SMS alert subscribers receive text messages related to community updates, operational announcements, and service notices. Message frequency may vary, and standard carrier messaging and data rates may apply. You may opt out of SMS messages at any time by replying STOP, and assistance is available by texting HELP. Email communications, where applicable, may include service-related information or responses to your inquiries; you may unsubscribe through the link included in each email.
We take reasonable measures—administrative, technical, and physical—to protect your personal information from unauthorized access, loss, misuse, or disclosure. Only authorized personnel with a legitimate need to perform their duties may access personal information. We do not sell or rent personal information under any circumstances. We may share information only with trusted service providers who assist in delivering our website or SMS services, with legal authorities when required by law, or when necessary to protect individuals’ safety or community security.
We retain personal information only for as long as required to fulfill the purposes for which it was collected, maintain regulatory compliance, and meet legal obligations. Once retention is no longer required, information is securely deleted or anonymized. You have the right to request access to your personal information, ask for corrections to inaccurate data, withdraw consent for communications, or request deletion of your information subject to legal retention requirements. To exercise these rights, please contact us using the information provided below.
Our services are intended for use by adults and general community members. Individuals under 18 must have parental or guardian permission to submit personal information or subscribe to SMS alerts. Our website may contain links to third-party resources such as Wildfire BC or real estate platforms. These external websites are governed by their own privacy policies, and we are not responsible for their content or practices.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. If you have questions about this policy or how your information is used, please contact us at:
Hemlock Guest Services Ltd.
Email: info@hemlockservices.ca
Phone: +1 (778) 344-7443
Hemlock Valley, British Columbia, Canada